After Sales Support

At Birmingham Glass, we pride ourselves on our fair, honest service and high-quality products. We strive for outstanding results, excellent installation experiences and windows and doors that you can rely on. Our products are quality assured and come with a 10-year guarantee. 

If, for whatever reason, you’re not satisfied with our products or services, the Birmingham Glass aftersales team are available to help you with any questions or queries you may have. If something isn’t quite up to standard, we’d like to hear about it – that way we can do something to put it right. 

Our Complaints Procedure 

We do everything we can to ensure that our customers are satisfied with the results, but like any business, we might not always get it right the first time.  

At Birmingham Glass we aim to:  

  • Make it easy for you to tell us when something is wrong  
  • Give your complaint the attention it deserves  
  • Resolve your complaint without any delay  
  • Ensure that you’re happy with the overall service 

How long will it take?

We aim to resolve any issues quickly and efficiently and will keep you informed on any progress, information, and updates. All enquiries are responded to within 5 days or less. 

Contact us 

To send your enquiry, please fill in our complaints form with as much information as possible. A member of our aftersales team will be in touch shortly to discuss your issue and find a mutually suitable resolution.  

Call: 0121 477 9799 


Address: 1 Lightning Way, West Heath, Birmingham, B31 3PH